Indusource will accept product returns for defective items within 30 days of original shipment. Indusource will replace defective items at no additional charge.
Indusource will also accept product returns for unopened/unused/non-damaged stock items within 30 days of original shipment. Customer will be subject to a 15% restocking fee unless a replacement order of equal or greater value is placed at the same time.
Indusource may allow product returns for unopened/unused/non-damaged stock items that have gone beyond 30 days from original shipment. This will be reviewed on a case-by-case basis by Indusource customer service. If a return is approved by Indusource, it will only be allowed if a replacement order of equal or greater value is placed at the same time.
Indusource will not allow returns at any time for special order or discontinued items.
Customers must call Indusource for a Return Goods Authorization # (RGA#). No return shipments will be accepted without an RGA#.